Frequently Asked Questions
SHOPPING
What Shipping Methods Are Available?
ALL JEWELRY ORDERS are shipped via FedEx or USPS Express Mail within the US. Rate $15.00 + 1.00 on additional items.
How do I place an Order?
Our entire collection is handmade to order making each piece truly one of a kind. To place an order just pick your item, then select size if applicable and we will begin handcrafting your order.
For wholesale orders please email us at: sales@shannonkoszyk.com
PAYMENT
What Payment Methods Are Accepted?
We let our customers pay their way. That's why we partner up with Shopify Payments.
We Accept: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay & Google Pay.
Do You Ship Internationally?
Yes! Please contact us for current shipping rates.
Is Buying On-Line Safe?
Shopify is trusted by over 1,000,000 businesses worldwide. We use 3D Secure method. 3D secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain, then back to the online store's domain to complete payment.
This checkout method is require in order to be compliant with the the PSD2 directive mentioned above.
RETURNS
How do I return an item?
Our entire collection is handmade to order making each piece truly one of a kind. We stand behind our pieces, we will exchange any purchase, if you are unhappy within 14 days.
All SALE items are a final sale. All CUSTOM ORDERS are a final sale.